Please have someone address my server side database issues as soon as possible. I am currently holding fifth place in skirmish and in the middle of a large offensive. I cannot log into the game at all now due to a duplicate key exception. I have sent several debug reports to the server over the past two days.
I have been patient, polite and humble when it comes to accepting the pre-beta status and state of this game but now I am more than frustrated. As a player I disappointed with the general lack of attention to the constant errors forcing game UI restarts and turning my game play attention into game issue workarounds.
As a 20+ year software engineer I am disgusted with the lack of attention technical debt has received in the six months I have been playing. Business leads and developers appear to be content with continually rolling out new features and introducing more issues. The only issues I have seen addressed are the catastrophic ones introduced with the Christmas patch which threatened the very success of the project. Those took an entire week before they were addressed.
This game has so much promise. It is exactly the type of RTS I was so desperately looking for. However, it has become so riddled with constant debug pop-ups, the inability to click or even hover on fleets and complete game client lockups.
I have worked on many software projects from mission critical to PHI related systems. I can say from experience the software that survives and thrives treats technical debt no differently than feature additions. The software I have seen move to end-of-life and / or third party replacement 9 times out of 10 is overwhelmingly caused by ignoring user requests for bug fixes and getting caught up in the new feature loop. “Hey, hey. It’s ok next version is gonna be better!”
Please understand I personally enjoy playing this game. So much that I have lost 100’s of hours in six months to game play. But, I will soon be forced to seek out another and abandon this one unless serious attention is paid to the existing flaws.
I want to see this game make it to release 1.0. However, with every new patch that exclaims awesome new features, little or no bug fixes are included and more bugs are introduced and my hopes for commercial release wane.
Login sreenshot. Feel free to reach out to me via email if your team would like trouble shooting assistance.